Curbside Pickup, Shipping & Returns
Allow us time to prepare your order, and contact you if there are any issues with pulling your order. We check orders frequently throughout the day. We always prioritize curbside pickup orders for same day if at all possible. Please call if you have a tight turnaround and we will do out best to accommodate your order. When your order is ready to be picked up you will receive a notification via email or text. When you arrive, please call us and let us know you are here.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Our website calculates an estimated shipping rate by weight with insurance. We always do our best to ship via flat rate in a more economical manner when possible. If you have questions about the website calculated shipping rate, please call us during business hours so that we can give you an accurate shipping total for your order. We will refund any excess shipping rate over $2.00 & or we can always send more product with the credit of shipping overage fees.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.